Effective Date: February 12, 2026
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to safeguarding your privacy and being transparent about our data practices.
By using our website or services, you agree to the practices described in this policy. If you have any questions, please contact us using the information provided at the end of this document.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or use our services:
- Name and email address, provided when you contact us or sign up for our services
- Phone numbers, used to send SMS messages or handle voice calls through our communication services
- Message content, such as the text of SMS messages sent or received through our platform
- Usage and analytics data, including pages visited, time spent on site, and general interaction patterns
- Technical information, such as your IP address, browser type, and device information
We collect only the information necessary to provide you with our services and improve your experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver our communication services, including sending SMS messages and handling voice calls
- To respond to your inquiries and provide customer support
- To improve our website and services based on usage patterns
- To comply with legal obligations and enforce our terms of service
- To send you service-related notifications and updates (not marketing, unless you opt in)
3. Twilio as Our Third-Party Service Provider
We use Twilio, Inc. to power our communication services, including SMS messaging and voice calls. When you interact with these features, your data — such as phone numbers, message content, and call information — is processed by Twilio on our behalf.
Twilio acts as a data processor under a strict agreement with us. This means:
- Twilio processes your data solely to route calls and messages, ensure service delivery, maintain security, and meet compliance requirements
- Twilio does not use your data for their own marketing purposes
- Twilio does not sell your personal data
Twilio builds privacy into their products from the ground up. They encrypt data in transit and at rest, and use robust safeguards to protect the information they process on our behalf.
For more information on how Twilio handles data, please review their Data Privacy Page and Website Privacy Notice.
4. Data Sharing and Third Parties
We do not sell your personal information to third parties — under any circumstances.
We share your data only as necessary to provide our services:
- With Twilio, as described above, strictly for service delivery purposes
- With service providers who assist in operating our website (e.g., hosting, analytics), under confidentiality agreements
- When required by law, such as in response to a valid legal request or to protect the rights and safety of our users
We do not share your data with advertisers or marketing platforms without your explicit consent.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Our use of Twilio further strengthens data security. Twilio employs a “privacy by design” approach, meaning privacy protections are built directly into their products. This includes encryption of data both in transit and at rest, as well as industry-standard security safeguards.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us promptly if you have concerns about the security of your data.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. This may include:
- Session cookies, which expire when you close your browser
- Analytics cookies, which help us understand traffic and usage patterns
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described here.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data under applicable laws such as the GDPR (for EEA residents) or the CCPA (for California residents). These rights may include:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to object to or restrict how we process your data
- The right to data portability
To exercise any of these rights, please contact us using the information below. For rights related to data processed by Twilio, you may also contact Twilio directly at [email protected].
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we take reasonable steps to securely delete or anonymize it.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us.
For questions about how Twilio processes data on our behalf, you may also contact Twilio directly at [email protected].